Welcome to Heritage on-line's online Help!

From this page you can navigate to various help content:

Heritage Online Troubleshooting

I cannot log in; there is no virtual keyboard

Cause Solution

I cannot switch to a different member number

Cause Solution

My browser is reporting Heritage online's security certificate is not valid

The symptoms will be different for each browser but generally an error will be shown reporting a fault with the website's security certificate. Three types of faults might be present: Cause Solution

Internet Explorer 11 is remembering my Heritage online login credentials

Cause Solution

If you are still having trouble finding an answer to your problem or if you need further assistance, please contact us by filling in our on-line help/feedback form, or by calling our Contact Centre on 13 14 22.